Butter Tirana respects your privacy and is committed to protecting the personal data you share with us when you visit our website, make a reservation, contact us, subscribe to updates, interact with our content, or visit our restaurant.

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This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, who we may share it with, and what rights you have.

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1. Who we are

This website is operated by:

Butter Tirana
Legal entity: [Insert legal company name]
Business registration/NIPT: [Insert number]
Registered address: [Insert full address], Tirana, Albania
Email: info@butter.al
Phone: [Insert phone number]

For the purposes of this Privacy Policy, “Butter Tirana,” “we,” “us,” or “our” refers to the operator of the Butter Tirana restaurant and website.

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2. Personal data we collect

We may collect the following types of personal data:

Contact details, such as your name, email address, phone number, and social media handle if you contact us through those channels.

Reservation details, such as your name, phone number, email address, requested date and time, party size, special requests, seating preferences, allergies, dietary notes, and event or celebration details.

Communication data, such as messages you send through our forms, email, WhatsApp, Instagram, or other communication channels.

Newsletter and marketing data, such as your email address, subscription preferences, and engagement with our emails.

Website usage data, such as IP address, browser type, device information, pages visited, time spent on pages, referral source, and cookie preferences.

Social media interaction data, such as comments, messages, tags, or interactions with our official social media profiles.

Payment or deposit information, if we later accept deposits, event payments, gift cards, or online orders. We do not intentionally store full card details on our own website. Payment data is normally processed by third-party payment providers.

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3. How we collect data

We collect personal data when you:

Visit our website.

Make or request a reservation.

Submit a contact form.

Subscribe to a newsletter or journal update.

Contact us by email, phone, WhatsApp, Instagram, TikTok, or another channel.

Attend an event or private dining experience.

Interact with our ads, analytics, or social media content.

Accept or manage cookies on our website.

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4. Why we use your personal data

We use personal data for the following purposes:

To manage reservations, table requests, cancellations, special requests, and guest communication.

To respond to messages, questions, feedback, press requests, partnership requests, and event inquiries.

To provide restaurant services, including dietary or allergy-related preparation where you voluntarily provide that information.

To send newsletters, updates, offers, event invitations, or journal content when you have subscribed or otherwise permitted us to contact you.

To improve our website, guest experience, marketing, menu communication, and booking flow.

To protect our website, systems, staff, guests, and business from misuse, fraud, spam, security incidents, or legal claims.

To comply with legal, tax, accounting, regulatory, and operational obligations.

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5. Legal basis for processing

Depending on the situation, we process personal data on one or more of the following bases:

Your consent, for example when you subscribe to marketing emails or accept non-essential cookies.

Performance of a contract or pre-contractual steps, for example when we process a reservation request or event inquiry.

Legitimate interests, for example improving the website, responding to messages, managing restaurant operations, protecting our business, and understanding guest demand.

Legal obligations, for example where we must retain certain records for accounting, tax, safety, or regulatory reasons.

Where you voluntarily provide allergy, dietary, health-related, or accessibility information, we use that information only to handle your request and improve your guest experience. Please only share information that is necessary for the reservation or visit.

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6. Cookies and analytics

Our website may use cookies and similar technologies to make the website work, remember preferences, measure performance, understand visitor behavior, and support marketing.

Cookies may include:

Essential cookies required for basic website functionality.

Analytics cookies used to understand how visitors use the website.

Marketing cookies used to measure campaigns, retarget visitors, or improve advertising.

Embedded third-party cookies from services such as maps, reservation tools, social media embeds, video players, analytics tools, or advertising platforms.

Where required, we will ask for your consent before using non-essential cookies. You can manage cookies through the cookie banner, your browser settings, or the settings provided by third-party platforms.

More details are available in our Cookie Policy.

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7. Third-party services

We may share limited personal data with trusted service providers who help us operate the website, reservations, communications, analytics, advertising, payments, email, hosting, and security.

These providers may include:

Website hosting and CMS providers.

Reservation and booking tools.

Email and newsletter tools.

Analytics providers.

Advertising platforms such as Google or Meta, if used.

Payment processors, if online deposits or payments are enabled.

IT, security, accounting, legal, and operational service providers.

Social media platforms when you interact with our profiles or embedded content.

We only share data where necessary for the relevant service, business operation, legal requirement, or guest request.

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8. International transfers

Some third-party service providers may process data outside Albania or the European Economic Area. Where this happens, we aim to use providers that apply appropriate safeguards for personal data protection.

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9. How long we keep data

We keep personal data only for as long as necessary for the purpose for which it was collected.

Reservation and communication data may be kept for operational, guest service, and legal reference purposes.

Newsletter data is kept until you unsubscribe or request deletion.

Analytics data is kept according to the retention settings of the relevant analytics provider.

Accounting, transaction, tax, or legal records may be kept for the period required by applicable law.

When data is no longer needed, we delete, anonymize, or securely archive it.

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10. Your rights

Depending on applicable law, you may have the right to:

Request access to your personal data.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data.

Object to certain processing.

Request restriction of processing.

Withdraw consent where processing is based on consent.

Request portability of your data where applicable.

Object to direct marketing.

Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at info@butter.al.

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11. Marketing communication

If you subscribe to our newsletter, journal updates, offers, or event announcements, we may contact you by email or another channel you provided.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@butter.al.

We do not sell your personal data to advertisers.

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12. Children’s data

Our website is not intended for children. We do not knowingly collect personal data from children through the website. If you believe a child has provided us with personal data, contact us so we can review and delete it where appropriate.

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13. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, reservation tool, or internet transmission is completely secure. Please avoid sending highly sensitive information unless necessary.

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14. Third-party links

Our website may link to external websites, reservation platforms, social media pages, maps, payment providers, or press features. We are not responsible for the privacy practices, content, or security of third-party websites.

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.

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16. Contact

For privacy questions or requests, contact:

Butter Tirana
Email: info@butter.al
Address: [Insert full address], Tirana, Albania

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